Ongoing Support and Maintenance
Need a quick answer to an irritating problem that is preventing you from getting on with your job? Call us for instant help and support. We can help with all levels of enquiry, from desktop computer or server problems, backup and security issues, as well as those day to day operational problems.
A support contract for your company can help reduce the cost of running your IT solution. Call for details.
Our support services include:
- Telephone Help Desk
- Call and Incident ‘Ticket’ Logging
- Remote Monitoring
- Remote Assistance/Access
What is ‘Support’?
Every company has a different IT setup – you may be running one or more stand-alone computers, or a small network. On the other hand you might have a large network hosted on multiple servers with office-based and remote workers needing constant access.
We will discuss the extent of your needs, which parts of your set-up need support and give you a contract price accordingly. We can cover:
• Your operating platform
• Connectivity and access issues
• Selected software (upon agreement)
• Technical issues
We can often remotely access your system to find and rectify any problems, or talk you through procedures to track the issue down yourself.
Most problems of this type are easily rectified – it’s just a question of knowing how to fix it! If there has been a breakdown of equipment however, we can identify where the problem is occurring and advise you appropriately.
Breakdown of equipment, repairs and replacement are covered under our maintenance agreements.
